Shipping policy

Shipping & Logistics Policy

Last updated: September 2, 2026

JUKE Materials ships flooring products from China to customers in the United States using international door-to-door logistics services.

U.S. Shipping

For eligible retail orders placed through our online store:

  • Shipping: Free U.S. Shipping
  • Estimated delivery: Approximately 30–35 calendar days after payment
  • Customs clearance: Included
  • Import duties and import taxes: Included

For orders covered by this shipping arrangement, customers should not be required to pay additional import duties or import taxes upon delivery.

Remote areas, islands, military addresses, restricted-access locations, or other exceptional destinations may require additional arrangements. If additional charges or special delivery conditions apply, we will contact the customer before shipment.

Delivery Time

The estimated 30–35 calendar day delivery period begins after payment has been successfully received.

Delivery times are estimates and are not guaranteed delivery dates.

Delays may occur due to customs inspections, port congestion, severe weather, carrier disruptions, government controls, public holidays, force majeure events, incorrect customer information, or other circumstances outside JUKE Materials' reasonable control.

A reasonable logistics or customs delay does not automatically qualify an order for cancellation or refund once the shipment is in transit.

Shipping Address

Customers are responsible for providing complete and accurate delivery information, including:

  • Recipient name
  • Street address
  • Apartment or unit information, if applicable
  • City
  • State
  • ZIP code
  • Email address
  • Reachable telephone number

JUKE Materials is not responsible for delays, failed delivery, redelivery charges, storage fees, or other additional costs resulting from incorrect or incomplete information provided by the customer.

Tracking

Tracking information will be provided when available.

International door-to-door shipments may involve multiple logistics providers, so tracking information may not update immediately after shipment.

Delivery Inspection

Please inspect the shipment and packaging promptly upon delivery.

If there is visible transportation damage, take clear photographs before discarding or opening damaged packaging whenever possible.

Significant transportation damage should be reported to sales@jukematerials.com within 7 days of delivery.

Please retain the original packaging until the claim has been reviewed.

Refused or Unclaimed Deliveries

If a customer refuses delivery without an approved reason, fails to accept delivery, or fails to provide required information to the carrier, the customer may be responsible for additional transportation, storage, redelivery, return, customs, or handling costs.

Any refund for such an order will be considered only after deducting costs already incurred by JUKE Materials, except where prohibited by applicable law.

Risk of Loss

JUKE Materials is responsible for arranging delivery under the shipping service included with the order.

Risk of loss transfers to the customer after the shipment has been successfully delivered to the delivery address provided with the order, except where otherwise required by applicable law.

Contact

For shipping or delivery questions:

JUKE Materials
Henan Juke New Materials Technology Co., Ltd.
Email: sales@jukematerials.com